Kroger orders its Las Vegas workers to keep mum about senior discounts

Is it possible to do the right thing in a wrong way?  Yes, if you’re Kroger, the giant supermarket chain.

From time to time, publicly traded Kroger, which has 2,700 stores under a variety of names in 35 states, mainly in the South, West and Midwest, rolls out a “Senior Discount” day. It’s 5% off for shoppers 55 years and older. The chain mentions the break in its print ads and often posts a sign near store entrances. Yesterday, September 3, was such a day.

But there’s a big catch, as I learned last night when I, a senior citizen, dashed into a Kroger-owned store (Smith’s Food and Drugs) near the New To Las Vegas world headquarters. You have to request the bennie at check-out or it’s no luck.

Don’t take my word for this. Nearby is a picture of the printed memo that Kroger workers were given for the big day. The bold-faced wording couldn’t be clearer: “Do not offer customers the Senior Discount unless they ask.” I have taken the liberty of highlighting the offending language in yellow.

The only reason I even know about the directive is because after I asked for the discount, the cashier had to scan the barcode next to the written admonition. As a long-time journalist, I’ve developed the skill of reading written words upside-down in case the person I’m interviewing has some interesting documents on the desk. And I’m gotten to be pretty quick with my cell phone camera.

It’s not hard for me to imagine elderly customers drawn to the store by the promised discount who then experience a senior moment and forget to ask for the break at checkout. It’s a terrible look for Kroger, and, perhaps, even a form of senior abuse. AARP, are you pay attention? I invite Kroger’s Cincinnati-based management to respond in the comments section below.

I cheered when a federal judge last year on antitrust grounds blocked Kroger’s bid to take over rival Albertsons. Now there’s another good reason: I don’t want this don’t-ask-don’t-tell discount stuff to spread.

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Comments

Kroger orders its Las Vegas workers to keep mum about senior discounts — 11 Comments

  1. Anonymous, well, story says those 55 and older qualify for the discount. You might consider re-reading the second paragraph.

  2. What day should Kroger stores be offering the discount. We all know they will probably offer a certain day.

  3. Thank you for sharing this discount, every savings is appreciated as prices rise here in Las Vegas.

  4. Albertsons gives seniors on the first Wednesday of the month a 10% discount and they do it happily.

  5. You won’t say what makes a senior a senior. Could I do this or have to wait a few more years?

  6. Albertsons gives me my senior discount the first Wednesday of every month. I think they did change it to where you have to click it like a coupon now but, not positive.
    No Kroger does not own Albertsons, Vons or Safeway.
    The Kroger Co. Family of Stores includes:
    Baker’s
    City Market
    Dillons
    Food 4 Less
    Foods Co
    Fred Meyer
    Fry’s
    Gerbes
    Jay C Food Store
    King Soopers
    Kroger
    Mariano’s
    Metro Market
    Pay-Less Super Markets
    Pick’n Save
    QFC
    Ralphs
    Ruler
    Smith’s Food and Drug

  7. I shop at Vons and Albertsons (I believe Kroger owned). When I use the Vons app I can check a box that automatically applies my 10% discount on the first Wednesday of each month

So what's your take?

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